Travel Operations Leadership Position

3 days ago


Manila, National Capital Region, Philippines WNS Global Services, Inc. Full time

Job Title: Travel Operations Leadership Position

About WNS Global Services, Inc.:

  • We are a leading Business Process Management (BPM) company that provides comprehensive solutions to our clients.
  • Our team is dedicated to delivering exceptional results and exceeding client expectations.

About the Job:

This role involves managing the daily operations of our travel account, ensuring seamless communication with employees and customers.

The ideal candidate will have excellent leadership skills, strong problem-solving abilities, and experience working in a fast-paced environment.

Responsibilities:

  • Communicate effectively with employees and customers to resolve queries and concerns.
  • Work closely with the compliance department to investigate issues and implement corrective actions.
  • Coach and develop team members to achieve individual and team performance goals.
  • Serve as a point of escalation for procedural and technical issues.
  • Track and monitor team performance, providing feedback and coaching.
  • Conduct formal performance appraisals and prepare development recommendations.
  • Lead by example, working independently to meet deadlines and deliver results.

Requirements:

  • College Graduate
  • Amenable to work Onsite
  • At least 8-10 years' experience in Operations in a BPO/BPM setting
  • Must have at least 3-5 years' experience as an Operations Manager
  • Must have experience working in a Travel Account
  • Highly preferred with experience handling GDS

What We Offer:

  • A dynamic work environment with opportunities for growth and development
  • A collaborative team culture that values diversity and inclusion
  • A competitive compensation package with benefits and perks


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