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Mandaluyong City, National Capital Region, Philippines Digital Room Full time
About the Role: We are seeking a highly skilled Network Operations Center (NOC) Engineer to join our team at Digital Room. As a NOC Engineer, you will be responsible for monitoring and maintaining our IT infrastructure, ensuring high availability of critical systems.

The ideal candidate will have strong analytical skills, decision-making abilities, and effective communication with stakeholders. You will work in a fast-paced environment, handling high-priority incidents, facilitating bridge calls, and proactively managing IT health using monitoring tools.

Key Responsibilities:
  • Respond to Priority 1 (P1) incidents and outages, ensuring timely resolution.
  • Facilitate bridge and conference calls with stakeholders to address high-priority issues.
  • Perform network and system diagnostics, analyzing logs and alerts to identify root causes.
Monitoring Infrastructure Health:
  • Deploy, configure, and manage monitoring tools (e.g., DataDog, PRTG, OpsGenie).
  • Ensure the health and stability of IT equipment, websites, and applications by responding to alerts.
  • Maintain accurate incident records and escalate unresolved issues as needed.
Problem Management & Root Cause Analysis (RCA):
  • Identify recurring issues and propose long-term solutions to prevent future incidents.
  • Conduct technical documentation for RCA reports and Knowledge Base (KB) articles.