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Chief Technology Operations Specialist

1 week ago

Manila, National Capital Region, Philippines Allegis Global Solutions Full time
Job Summary
As a TechOps Analyst, you will work closely with AGS Program Office (PO) teams to ensure the successful implementation and evolution of critical technologies supporting client programs. This role involves developing strong partnerships with technology partners, driving operational efficiency, and providing strategic consultation to AGS PO, clients, and technology partners.

Key Responsibilities
  1. Collaborate with PO teams to identify areas for process improvements and implement efficient solutions.
  2. Develop and maintain relationships with technology partners to drive world-class service delivery.
  3. Analyze recurring technology incidents and provide recommendations for resolution.
  4. Act as a technical subject matter expert for assigned technologies.
  5. Serve as a liaison between AGS, clients, and technology partners.
  6. Support user administration, including internal and external user provisioning.
  7. Maintain process documentation and facilitate training for non-technical teams.