Customer Service Representative

1 day ago


Pasig, National Capital Region, Philippines MIRANDA GLOBAL SOLUTION Full time
Customer Service Representative

Miranda Global Solutions is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service via email, chat, or messaging platforms, ensuring that all customer inquiries are addressed promptly and professionally.

Key Responsibilities:

  • Provide accurate product information and troubleshooting assistance to customers
  • Maintain detailed records of customer interactions and transactions in our CRM system
  • Collaborate with team members to resolve complex issues and improve service processes
  • Ensure high levels of customer satisfaction by addressing concerns effectively and empathetically
  • Participate in training sessions to stay updated on product knowledge and company policies

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Proficiency in using CRM systems and other software applications

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment


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