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Customer Service Representative

1 month ago

Pasig, National Capital Region, Philippines Global Integrated Contact Facilities Full time

Job Title: Customer Service Representative

Job Summary:

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Global Integrated Contact Facilities. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients through various communication channels.

Responsibilities:

* Provide timely and effective resolution to customer inquiries and concerns
* Build and maintain strong relationships with customers through proactive and empathetic communication
* Utilize company resources and tools to efficiently resolve customer issues
* Collaborate with internal teams to ensure seamless customer experience
* Participate in ongoing training and development to enhance customer service skills

Requirements:

* At least 6 months of experience in a customer-facing role in a BPO setting
* Excellent customer service and communication skills
* Ability to work in a fast-paced environment and adapt to changing priorities
* Willingness to work flexible hours, including graveyard shifts

What We Offer:

* Competitive compensation and benefits package
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment

If you are a customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.