Healthcare Documentation Expert

1 week ago

Hagonoy, Central Luzon, Philippines beBeeDocumentation Full time $55,000 - $65,000
Job Overview

We are seeking a skilled Healthcare Documentation Expert to join our team. This role plays a vital part in the medical records retrieval process, ensuring accuracy and efficiency.

As a Medical Intake Specialist, you will be responsible for identifying all relevant providers associated with a client's treatment, not just the main facility submitted by the law firm. You will also locate billing providers and related entities using tools such as Chartswap, prior requests, and direct provider calls.

Key Responsibilities:
  • Accurately add all identified providers to the request in the admin app to ensure ≥90% case completion within assigned periods.
  • Review and correct incoming ROIs (Release of Information forms), which are incomplete or inaccurate in most cases.
  • Prepare accurate base forms and generate complete submission packets.
  • Conduct thorough QA reviews of each ROI packet, ensuring cover letters, affidavits, and provider-specific requirements are correct.
  • Maintain ≥95% documentation accuracy in both internal and client-facing notes, with 5–10% of cases reviewed weekly for compliance.
  • Assign requests to the appropriate records team member based on workload and utilization.
  • Escalate special provider requirements or edge cases to the appropriate Client Success Manager (CSM).
  • Ensure 100% of escalations are logged and resolved within 24 hours by coordinating with law firms' case managers to resolve missing or conflicting information.
  • Provide 100% coverage for urgent backup tasks such as payment processing or fax monitoring when needed.
  • Contribute to at least one measurable process improvement per quarter (e.g., reducing turnaround times or streamlining workflow).
  • Support training and onboarding of new team members, helping them reach ≥80% throughput benchmarks within 30 days.
  • Ensure adherence to scheduling and leave management with accurate documentation.

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