Medical Information Professional

3 days ago

Pasig, National Capital Region, Philippines beBeeCustomerService Full time $40,000 - $60,000
Medical Information Specialist Role

The Medical Information Specialist position is a critical part of our global medical information network and follows all corresponding regulations, industry standards, and policies regarding medical information and the collection and documentation of adverse events, special situation events, and product complaints.

Key Responsibilities:

  • Responds to customer inquiries for medical and safety information received via various channels on behalf of our pharmaceutical clients.
  • Provides accurate and compliant medical/safety information responses in accordance with regulatory requirements, industry standards and company policies and practices.
  • Identifies, documents and reports adverse events, pregnancy reports, special situation events and product complaints in a clear and concise manner per government regulations, SOPs and client working practices.
  • Ensures tasks are completed within the agreed deadlines documented in our Standard Operating Procedures and Working Practices.
  • Formulates and provides accurate responses utilizing approved labeling and company standard responses, published literature and other data. Assists with writing custom medical information responses utilizing this data.
  • Logs all inquiries handled in an accurate, comprehensive, and timely fashion into Inquiry Handling Systems. Maintains quality in all areas of the job, including performing quality checks on Adverse Events, Product Quality Complaints, correspondence, and enquiries logged into the Inquiry Handling Systems.
  • Provides after-hours coverage on a rotated basis subject to business requirements.
  • Adheres to company and country-specific privacy policies, ensuring any confidential information or personal data related to our organization and its clients is managed in accordance with Data Privacy regulations described in our SOPs and the Confidentiality Statement within the Contract of Employment.
  • Complies with the Company's health and safety policies.
  • Other activities as assigned by the Manager.

Required Qualifications:

  • Life science degree or Nursing degree (RN/BS/BA/MS) or Pharmacy degree

Benefits:

  • Full-time employment
  • Job function: Customer Service

Additional Requirements:

  • Entry-level position

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