Senior Customer Support Specialist

5 days ago

Pulong Santa Cruz, Calabarzon, Philippines beBeeCustomerFocus Full time ₱3,000,000 - ₱3,600,000
Customer Service Representative Job

We are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing department, you will be responsible for delivering exceptional service to our customers, ensuring their needs are met and exceeded.

  • You will be the primary point of contact for customers, responding to inquiries, resolving issues, and providing solutions that meet their needs.
  • Your excellent communication skills, both verbal and written, will enable you to effectively communicate with customers, empathize with their concerns, and provide tailored support.
Key Responsibilities:
  • Manage a high volume of customer interactions via phone, email, and online chat.
  • Identify and address customer needs, researching and resolving issues promptly.
  • Upsell products and services when opportunities arise, driving revenue growth and customer satisfaction.
  • BUILD LONG-TERM RELATIONSHIPS WITH CUSTOMERS THROUGH EXCEPTIONAL SERVICE AND SUSTAINED COMMUNICATION.
  • Stay up-to-date with industry trends and developments to maintain best-in-class service standards.
  • Maintain accurate records and reports, meeting performance metrics and targets.
Requirements:
  • At least 2 years of experience in a customer-facing role, preferably in a similar industry.
  • High school diploma or equivalent required; degree in a related field is an asset.
Preferred Skills:
  • Strong problem-solving and analytical skills, with the ability to think critically and creatively.
  • Excellent time management and organization skills, prioritizing tasks efficiently and meeting deadlines.
  • Familiarity with customer relationship management (CRM) software and technology platforms.
  • Ability to work independently and as part of a team, adapting to changing priorities and workflows.
What We Offer:
  • A competitive compensation package, including benefits and incentives.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A dynamic and supportive work environment, fostering collaboration and teamwork.
  • The chance to make a real impact on customer satisfaction and loyalty.

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