Support Solutions Expert

2 days ago


Antipolo City, Calabarzon, Philippines beBeeCustomer Full time ₱12,000 - ₱18,000

As a skilled Support Specialist, you will be the primary point of contact for customers via various channels. Your key responsibilities include:

Key Responsibilities:
  • Resolve customer inquiries in a timely and efficient manner

  • Log, track, and resolve customer tickets promptly

  • Diagnose and fix issues to ensure seamless hand-offs for complex cases

  • Implement changes based on customer feedback and revise support materials accordingly

  • Work with technical teams to manage escalations and ensure effective resolution

Requirements:
  • Recent graduate or 2+ years of experience in customer solutions, preferably in tech or healthcare

  • Strong communication skills, both written and verbal

  • Excellent problem-solving and organisational abilities

  • Familiarity with CRM systems and support platforms

  • Self-motivated and capable of working independently

What We Offer:
  • Opportunity to work from home with the possibility of hybrid work in the future

  • Chance to learn from experienced engineers and creatives, joining a diverse team

  • Rare opportunity to create a global impact by immersing yourself in one of the leading healthtech startups

  • Fast-track your startup career if you make an immediate impact

Job Function:
  • Customer Service, Information Technology, and Product Management

  • Industries: Technology, Health and Human Services, Software Development



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