Client Onboarding Expert

6 days ago


Quezon City, National Capital Region, Philippines Intelligent Technical Solutions (ITS) Full time

About the Role

Intelligent Technical Solutions (ITS) is a leading provider of innovative technology solutions. We are seeking a skilled Project Delivery Specialist to join our team.

As a Project Delivery Specialist, you will be responsible for delivering exceptional onboarding experiences to our clients. This includes driving client satisfaction, ensuring timely deployments, and providing effective knowledge transfer. You will work closely with project managers, support teams, and sales departments to ensure seamless client transitions.

Key Responsibilities:

  • Drive Client Satisfaction: Provide outstanding onboarding experiences, earning high client satisfaction ratings and fostering long-term partnerships.
  • Timely Deployments: Ensure on-time deployment and configuration of technology solutions for new clients, exceeding expectations and minimizing disruptions.
  • Effective Knowledge Transfer: Deliver comprehensive training sessions that result in clients' proficient utilization of our solutions, driving productivity and success.

Requirements:

  • Strong technical background with expertise in systems configuration and troubleshooting.
  • Excellent communication skills to effectively interact with clients and internal teams.
  • Proactive problem-solving abilities to address technical challenges during the onboarding process.
  • Attention to detail in documenting onboarding activities and generating insightful reports.

Benefits:

  • Paid US Holiday
  • Night Shift Bonus
  • Paid Time Off (15 Vacation Days per year)
  • Comprehensive Health Plans / HMO (Employee & Dependent/s)
  • Life and Accident Insurance
  • Accident and Disability Coverage
  • Company-paid training and certification
  • Health & Wellness Program
  • Dental & Vision
  • Salary Advancement


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