Proactive Onboarding Specialist
1 week ago
About Penbrothers
We offer talented Filipinos with global opportunities in high-growth startups and dynamic companies.
We're looking for a Proactive Onboarding Specialist to guide our new clients through a seamless onboarding journey. In this role, you'll empower them with knowledge about our tools, build strong relationships to understand their needs, and proactively solve challenges to ensure a smooth and successful transition.
Your success will be measured by high rates of successful client onboarding and hire retention, providing ongoing support and building strong client networks, and contributing to initiatives that boost revenue and minimize churn.
What you'll do
- Develop a thorough understanding of our service offerings to drive value to our clients through comprehensive onboarding sessions
- Identify upsell, cross-sell, and renewal opportunities during HyperCare period
- Meet regularly with other members of the team to discuss progress and find new ways to improve business
- Generate progress reports to give to clients and higher-ups within the organization
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