QA Service Delivery Lead

5 hours ago

San Fernando, Central Luzon, Philippines beBeeQuality Full time ₱1,800,000 - ₱2,500,000

As a Quality Assurance Supervisor, you will lead efforts across multiple campaigns to ensure high-quality service delivery.

This full-time position is based in a modern facility with opportunities for growth and development.

Key Responsibilities
  • You will supervise quality assurance analysts and oversee daily monitoring of agent interactions.
  • Conduct calibration sessions to ensure scoring consistency across teams.
  • Analyze quality data and trends to identify performance gaps and training needs.
  • Provide coaching and feedback to improve agent quality scores.
  • Collaborate with operations and training to implement quality improvement plans.
  • Ensure compliance with client requirements and internal QA standards.
Requirements
  • You must have an Associate degree, certification or equivalent combination of training and experience.
  • A minimum of 3 years of QA experience in a business process outsourcing (BPO) environment, with at least 1 year in a supervisory role.
  • Strong analytical, coaching, and communication skills are required.
  • Familiarity with quality assurance tools, customer relationship management (CRM) systems, and reporting platforms is essential.
  • Detail-oriented with a focus on accuracy and compliance.
Benefits
  • This role offers opportunities for growth and development in a modern facility.

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