Operations Supervisor

1 day ago


Paranaque City, Calabarzon, Philippines Dynamic Outsource Solutions Inc. Full time

**The Ideal Candidate:**

We are looking for a seasoned Agent Supervisor with a proven track record of success in call center management.

The successful candidate will have excellent leadership and coaching skills, as well as the ability to analyze complex data and make informed decisions.

Main Responsibilities:

  • Develop and implement effective coaching programs to improve agent performance
  • Collaborate with staff to identify areas for improvement and develop strategies to address them
  • Analyze performance metrics to inform business decisions

Requirements:

  • Bachelor's degree in a relevant field
  • Minimum 2 years of experience in call center management
  • Excellent communication and interpersonal skills
  • Ability to inspire and motivate team members


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