Delivery Process Optimization Specialist

16 hours ago

Pasay, National Capital Region, Philippines beBeeOperations Full time $60,000 - $75,000
Operational Efficiency Expertise

This is a unique opportunity to become part of a highly motivated and diverse team that is shaping the future of debt collections software.

As part of the Customer Success department, you will play a key role in supporting the operational foundation of a unified and growing department.

The ideal candidate combines strong analytical and process-thinking skills with a collaborative mindset and has experience in operations, business analysis, or a similar role.

Key Responsibilities
  • Design, implement, and continuously improve operational tools, processes, and reports.
  • Identify operational bottlenecks and inefficiencies within the Delivery team and develop standardized solutions.
  • Maintain and improve automations, trackers, and templates that ensure accuracy and alignment with business goals.
  • Coordinate with stakeholders across Delivery, Customer Support, Business Development, Product, and Finance to gather requirements and troubleshoot issues.
  • Conduct data analysis and contribute to reporting and insights that support operational decision-making.
Qualifications
  • Bachelor's degree in Business, Operations, Data Analytics, Economics, Engineering, or a related field.
  • 3-5 years of experience in operations, business analysis, or a similar role.
  • Strong analytical and problem-solving skills with hands-on experience in Excel and comfort working with data tools.
  • Excellent organizational and planning abilities with great attention to detail.

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