Customer Service Advocate

2 weeks ago


Makati City, National Capital Region, Philippines KMC Solutions, Inc. Full time

At KMC Solutions, Inc., we're looking for a highly skilled and dedicated individual to join our team as a Customer Service Advocate. This role plays a critical part in providing exceptional customer service experiences across various channels.

About the Role

This position involves working closely with other teams to ensure seamless communication and feedback from customers. Our ideal candidate will have excellent verbal and written communication skills, be adaptable to changing schedules, and possess a customer-first mindset.

We're seeking an expert who can provide high-quality and consistent service to our global customers. If you're passionate about delivering outstanding customer experiences and are committed to continuous learning and growth, this could be the perfect opportunity for you.

  • Provide top-notch customer service through phone, email, chat, SMS, or social media.
  • Work collaboratively with Technology, Product, and Site teams to incorporate customer feedback and suggestions for improvement.
  • Demonstrate an in-depth understanding of our customer base and consistently deliver a tone that reflects our company's values.


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