CX IT Manager

About UsWe design, build and deliver end-to-end CX for many of the world's most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance –...

About UsMajorel Philippines Corp. is a leading provider of customer experience solutions. We design, build and deliver end-to-end CX for many of the world's most respected digital-born and vertical leading brands.Our MissionWe aim to provide exceptional customer experiences that drive business outcomes for our clients. Our comprehensive global footprint and...

We're a global leader in customer experience (CX) with a comprehensive footprint across five continents. Our team of 60,000+ professionals delivers flexible solutions that harness our unique expertise in cultural nuance – essential for true excellence in CX.Job SummaryThe Operations Manager oversees the daily performance of call center supervisors and...

Job OverviewMajorel is a leading provider of customer experience solutions, delivering end-to-end CX for top brands across the globe. Our extensive global footprint enables us to offer flexible solutions that harness our unique expertise in cultural nuance – essential for true excellence in CX.Key ResponsibilitiesLead a team of agents in providing customer...

Are you looking for a Project Manager job in Cebu? Are you searching for enriching opportunities with a dynamic and forward-thinking company? Fusion CX seeks a highly organized and detail-oriented Project Coordinator/Project Manager in Cebu to collaborate with multiple teams and stakeholders and manage multiple projects from concept to completion. This is an...

Company DescriptionFusion CX is a global customer experience organization that combines innovative technology with human connection to deliver personalized experiences across various sectors. With a workforce of 17,000 professionals in 15 countries, Fusion CX prioritizes continuous innovation to address industry challenges and provide unparalleled service...

We are a global leader in content services, trust and safety. Our unique culture of entrepreneurship drives us to deliver total reliability and digital transformation. We have deep domain expertise in tech-augmented front-to-back-office CX, Digital Consumer Engagement, CX Consulting and proprietary digital solutions for industry verticals.As an operations...

About the RoleThe CX IT Manager is responsible for leading the IT team in delivering a world-class experience to our customers and employees. This involves equipping the team with the necessary skills and knowledge, planning their capacity to ensure sufficient IT coverage, case management and escalation support.Key Performance Indicators (KPIs) will be...

The successful candidate will be responsible for creating and optimizing employee schedules to ensure business unit plans, productivity, and service objectives are met. This involves analyzing and validating forecasted volume, developing queue and overhead forecasts for long and short-term planning, and evaluating report outputs to determine contact center...

Join Fusion CX Cebu as a Cybersecurity Analyst and play a critical role in safeguarding our clients' digital assets. You'll monitor security events, escalate incidents, develop workflows, and collaborate with MDR teams.Key Responsibilities:Monitor security events, notify customers, and escalate incidents.Develop procedures, playbooks, and workflows.Build...

Fusion CX aims to recruit an End-to-End Recruitment Expert to assist in the hiring process.Key TasksSource and screen candidates using various channels.Negotiate employment agreements and manage candidate expectations.Conduct interviews and assess candidate fit for specific roles.Skills RequiredAt least Senior High School Graduate1+ year experience in...

We design, build and deliver end-to-end CX for many of the world's most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for...

We design, build and deliver end-to-end CX for many of the world's most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for...

We are Majorel, a global leader in content services, trust and safety. Our comprehensive global footprint enables us to deliver flexible solutions that harness our unique expertise in cultural nuance.Job Summary:The Real Time Analyst is a key role in our workforce management team. As a RTA, you will be responsible for monitoring multiple queues and agents to...

About UsMajorel Philippines Corp. is an equal opportunity employer that believes in treating all employees fairly without any bias.We operate in various countries around the globe providing services to some of the world's most renowned companies.Your RoleYou will be responsible for managing our workforce effectively to meet client requirements. This includes...

About the RoleThe Operations Director: Fintech CX will lead the operations team in managing complex banking and contact center operations processes on a day-to-day basis.This role involves driving productivity and efficiency, analyzing reports to determine authenticity and identifying significant variances. You will also take ownership of deliverables from...

JoinFusion CX Cebuas aSecurity Operations Center (SOC) Analystand play a critical role in safeguarding our clients' digital assets. You'll monitor security events, escalate incidents, develop workflows, and collaborate with MDR teams.Key Responsibilities:Monitor security events, notify customers, and escalate incidents.Develop procedures, playbooks, and...

Clark | Forecasting & Planning Analyst - WFMMonday, August 19, 2024We design, build and deliver end-to-end CX for many of the world's most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible solutions...

We design, build and deliver end-to-end CX for many of the world's most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for...

Majorel Philippines Corp. is committed to delivering exceptional CX services to its clients. We believe in fostering a culture of continuous learning and improvement, and we're looking for talented individuals who share this vision.This role involves handling single escalations between Majorel and the client, supporting frontline agents in their work. The...