Infrastructure Specialist Manager

3 days ago


Pasig, National Capital Region, Philippines Humanly (humanly) Full time

About TaskUs: As a leader in outsourced digital services, TaskUs provides next-generation customer experience to fast-growing technology companies. Our cloud-based infrastructure enables us to serve clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

We have a global presence with approximately 45,000 employees, spanning twenty-three locations across twelve countries, including the Philippines, India, and the United States.

Our culture is centered around constant innovation, exploration of new technologies, and mastering consistency in an ever-changing world.

Job Responsibilities:

The Technology Demand Manager will be responsible for overseeing technical project management endeavors for internal enterprise and clients outsourcing services. They will have project oversight surrounding the following areas: supporting technical implementation of client programs, site builds, data center migrations, network and firewall setup for new client system access, integration of SaaS cloud partner configurations, and various other program technical functional area dependencies.

Key Tasks:

  1. Develop detailed work plans for projects and support project team members in creating a formal WBS for their work.
  2. Identify project scope, timeline, budget, and success measures.
  3. Provide immediate conflict resolution and timely issue escalations.
  4. Manage and guide internal technical functional areas.
  5. Create presentations for project kick-off and closure.
  6. Conduct formal risk management activities throughout the life cycle of the project.
  7. Ensure timely resolution of all pre- and post-production issues meeting or exceeding SLAs.
  8. Maintain rigor around assigned projects' change management.
  9. Ensure project status reporting and updating are done on time.
  10. Maintain a knowledge base of lessons learned for all assigned IT-related projects.
  11. Create project documentation and conduct knowledge transfer to Technical Account Management and IT Operations.
  12. Coordinate with telecommunications service providers and/or vendors for acquisition and timely delivery of needed equipment and technical support.


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