Infrastructure Support Specialist
4 days ago
About the Role
We are seeking a skilled IT Infrastructure Operations Support Analyst to join our team at Nityo Infotech. As a key member of our operations team, you will be responsible for ensuring the smooth functioning of our IT systems and infrastructure.
Key Responsibilities
- Provide tier 2 support for IT infrastructure issues, including hardware, software, and network problems.
- Troubleshoot and resolve technical issues in a timely and professional manner.
- Collaborate with other teams to ensure seamless integration of services and systems.
- Stay up-to-date with the latest technology trends and advancements in IT infrastructure.
- Contribute to the development and implementation of IT policies and procedures.
Requirements
- Bachelor's degree in Computer Science or related field.
- Minimum 3 years of experience in IT infrastructure operations, preferably in a senior role.
- Strong knowledge of operating systems (Windows, macOS, Linux) and networking protocols (TCP/IP, DNS, DHCP).
- Experience with server management, Microsoft 365, Exchange, and Office Suite.
- Excellent communication and problem-solving skills.
Certifications and Training
- ITIL v4 Foundation certification preferred.
- Microsoft Azure Fundamentals (AZ-900) and Microsoft 365 Fundamentals (MS-900) certifications advantageous.
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