Infrastructure Support Specialist

4 days ago


Pasig, National Capital Region, Philippines Nityo Infotech Full time

About the Role

We are seeking a skilled IT Infrastructure Operations Support Analyst to join our team at Nityo Infotech. As a key member of our operations team, you will be responsible for ensuring the smooth functioning of our IT systems and infrastructure.

Key Responsibilities

  • Provide tier 2 support for IT infrastructure issues, including hardware, software, and network problems.
  • Troubleshoot and resolve technical issues in a timely and professional manner.
  • Collaborate with other teams to ensure seamless integration of services and systems.
  • Stay up-to-date with the latest technology trends and advancements in IT infrastructure.
  • Contribute to the development and implementation of IT policies and procedures.

Requirements

  • Bachelor's degree in Computer Science or related field.
  • Minimum 3 years of experience in IT infrastructure operations, preferably in a senior role.
  • Strong knowledge of operating systems (Windows, macOS, Linux) and networking protocols (TCP/IP, DNS, DHCP).
  • Experience with server management, Microsoft 365, Exchange, and Office Suite.
  • Excellent communication and problem-solving skills.

Certifications and Training

  • ITIL v4 Foundation certification preferred.
  • Microsoft Azure Fundamentals (AZ-900) and Microsoft 365 Fundamentals (MS-900) certifications advantageous.


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