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Technical Account Specialist

1 week ago

Iloilo City, Western Visayas, Philippines TORCH Solutions Full time

TORCH Solutions seeks a skilled Technical Account Specialist to deliver exceptional customer service via chat.

Key Responsibilities
  1. Provide timely and effective technical support to customers, addressing a wide range of IT-related queries and issues.
  2. Demonstrate strong troubleshooting skills to identify and resolve problems efficiently.
  3. Maintain a high level of technical knowledge and stay up-to-date with the latest software, hardware, and industry trends.
  4. Document and escalate complex issues to the appropriate team or department as needed.
  5. Foster a positive and customer-centric experience, ensuring a high level of customer satisfaction.
Requirements
  1. Excellent communication and interpersonal skills, with the ability to explain complex technical concepts in a clear and concise manner.
  2. Strong problem-solving and critical-thinking skills, with a solutions-oriented mindset.
  3. Familiarity with common software applications, hardware, and operating systems.
  4. Ability to work collaboratively in a team environment and adapt to changing priorities.
  5. Proficient in English, both written and verbal.

This is an opportunity to join a dynamic team and contribute to the continuous improvement of our chat support service.