
Healthcare Support Specialist
5 days ago
This role supports healthcare providers with various issues related to benefits, billing, authorizations, and more.
We are looking for compassionate individuals who can provide excellent customer service and navigate complex computer systems to resolve provider issues efficiently.
The successful candidate will be responsible for:
- Answering incoming calls from healthcare providers and identifying the type of assistance needed.
- Navigating complex computer systems to identify the status of an issue and provide a response to the caller.
- Delivering information and answering questions in a positive manner to facilitate strong relationships with providers and their staff.
- Completing documentation necessary to track provider issues and report overall trends.
The ideal candidate will possess excellent communication and problem-solving skills, as well as the ability to work in a high-volume setting.
Required Qualifications- High school diploma, GED or equivalent work experience.
- Familiarity with computer and Windows PC applications, including the ability to navigate and learn new and complex systems.
- Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner.
- Proven skilled in problem solving to quickly assess current state and formulate recommendations.
- 1+ years of experience in a related environment using phones and computers as primary job tools.
- Healthcare experience.
UnitedHealth Group is an equal opportunity employer committed to diversifying its workforce and promoting opportunities for underrepresented groups.
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