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IT Leadership Specialist

2 weeks ago

Quezon City, National Capital Region, Philippines Sourcefit DR Full time
Job Overview
As a Senior IT Support Specialist at Sourcefit DR, you will be responsible for leading a team of support services members in delivering exceptional customer service to our 700+ employees across multiple geographic locations. This role requires strong technical expertise, leadership skills, and the ability to oversee all support service elements.

Key Responsibilities:
  • Troubleshoot, diagnose, and resolve complex technical hardware and software issues.
  • Develop and lead new user IT orientation, onboarding, and training programs.
  • Maintain knowledge base and work with management on creating/updating standard operating procedures.
  • Provide guidance and explain policies and procedures to IT support staff and end-users.
  • Schedule and proactively manage regular hardware and software upgrades for employees.