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IT Support Professional

2 weeks ago

Makati City, National Capital Region, Philippines The Citco Group Limited Full time

Citco Group Limited is a leading provider of asset-servicing solutions to the global alternative investment industry. We are seeking an experienced Support Analyst to join our Product Support team.

About the Role:

The ideal candidate will have a strong interest in Applications Support and be able to learn quickly about our business and applications. The primary purpose of this position is to provide Applications Support for the three Divisions: Citco Group, Citco Fund Services (CFS), and Citco Governance Services (CGS). You will work closely with business teams to resolve complex issues, solve problems, or escalate them to other members of the Technical Groups or Third Party Vendors.

  • Administer and resolve support requests from application users through our Service Desk Ticketing System.
  • Develop and maintain a working knowledge of our supported business applications.
  • Prepare user documentation on supported applications and upgrades.
  • Install client components on user machines and assist with resolving technical issues.
  • Liaise between business users, technical support teams, and application developers/vendors.