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Customer Service Support Specialist

3 weeks ago

Makati City, National Capital Region, Philippines Local Employment Direct Hire for Professional Full time
Job Overview

This role is ideal for those who enjoy working with people and are interested in a career in healthcare. As a Customer Service Representative, you will be the first point of contact for patients and their families, providing them with information and support regarding hospital admission and discharge processes.

Key Responsibilities
  • Facilitate hospital admission and discharge processes through our 24/7 hotline.
  • Secure medical documents as necessary related to hotline transactions.
  • Verify billing and payment information.
  • Collaborate with other departments to ensure seamless communication and service delivery.
Qualifications
  • Bachelor's degree in any field.
  • Proficiency in Microsoft Office and computer literacy.
  • Previous experience in HMO/Hospital/Clinic work is an asset.
  • Excellent communication and interpersonal skills.