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Telephony and UC Deployment Expert
2 weeks ago
Key Responsibilities:
- Lead project teams for the implementation of UC and Contact Center solutions
- Deploy/migrate sites and solutions, consolidating distributed telephony technologies to our global platforms
- Interface with business partners for requirements gathering and implementation of call flow modifications
- Provide escalation support for L2 operations team
- Create operational documentation of new solutions
- Assist in managing vendor partners to ensure SLA's are being met