Technical Support Specialist
7 days ago
We are seeking a skilled Application Support Specialist to join our team at JoyRide Superapp. As a key member of our Level 2 Support Team, you will be responsible for providing advanced technical assistance and troubleshooting expertise to ensure the smooth functioning of our mobile application.
The ideal candidate will have at least 2 years of experience in Level 2 Application Support, preferably in mobile applications. Proficiency in scripting languages such as PowerShell, Bash, or Python is highly desirable, as well as experience working with APIs for automation or system integration.
- Key Responsibilities:
- Investigate and resolve escalated technical issues related to mobile application functionality.
- Analyze logs, errors, and system performance to identify root causes of application failures.
- Collaborate with the development team to escalate complex defects and suggest long-term fixes.
- Document troubleshooting steps, solutions, and knowledge base articles for future reference.
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