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Customer Support Specialist
2 weeks ago
At Metacom, we are seeking a talented Customer Support Specialist to join our team. As a key member of our operations team, you will play a crucial role in enhancing our services and ensuring seamless customer interactions.
Key Responsibilities:
- Develop guidelines for process improvement and technical enhancement.
- Analyze customer inquiries using computerized systems and provide prompt responses in a call center environment.
- May perform one or more of the following tasks: Respond to telephone inquiries and complaints using standard scripts and procedures.
- Gather information, research, and resolve customer inquiries while logging calls efficiently.
