Strategic Customer Success Professional

8 hours ago

Tacloban City, Eastern Visayas, Philippines beBeeCustomerSuccessManager Full time ₱3,600 - ₱5,400
About this role

We are seeking a strategic and tech-savvy Customer Success Manager to drive meaningful outcomes for a broad portfolio of clients. This hybrid role combines the high-touch relationship management of traditional Customer Success with the scale and efficiency of digital engagement.

You will own client relationships post-sale, ensuring our customers get the most value from our platform. You will engage stakeholders, guide onboarding and adoption, and proactively address risk and opportunity. At the same time, you will design and deliver scalable customer programs, leveraging automation, segmentation, and insights to support long-term retention and growth.

Key responsibilities
  • Client Engagement & Relationship Management: Own customer relationships post-handoff from Sales, acting as the primary point of contact. Conduct regular check-ins to ensure product adoption, satisfaction, and retention.
  • Understand customer goals and usage patterns to recommend best practices and optimize outcomes. Maintain a trusted advisor relationship and identify opportunities for upsell or expansion. Assist existing customers with product add-ons or subscription changes.
Revenue Growth & Renewal Management
  • Manage a pipeline of renewals and expansion opportunities in collaboration with AEs and Service Delivery Managers. Increase customer retention and drive incremental revenue across your book of business.
  • Prioritize and manage a high volume of customers to ensure timely renewals. Maintain accurate records of all customer activities and pipeline updates in Salesforce.
Scaled Success & Program Design
  • Design and execute scalable customer lifecycle strategies (onboarding, adoption, renewal). Develop and manage digital success programs such as webinars, in-app messaging, and automated outreach.
  • Empower customers to self-serve by guiding them to relevant help documentation, tutorials, and resources. Leverage tools like Gainsight, ChurnZero, or HubSpot to monitor customer health, trigger workflows, and analyze engagement data.
Customer Advocacy & Cross-Functional Collaboration
  • Act as the voice of the customer—identify feedback trends and advocate for product or process improvements. QA new features and contribute to support and enablement documentation.
  • Collaborate cross-functionally with Sales, Support, Product, Marketing, and Order Management to deliver an exceptional customer experience. Maintain real-time coverage of inbound customer communication via email, phone, and live chat during business hours.
Continuous Improvement & Enablement
  • Work with leadership to improve the SMB customer journey and success programs. Participate in training, onboarding, and enablement activities to stay current on product and process updates.
  • Contribute to team-wide initiatives and take on additional customer success duties as assigned.
About us

We are a global company united by our desire to connect diverse people with common values. We employ over a thousand team members across five countries and aim to grow our team significantly in the near future.

What we're looking for

We are looking for impact-driven individuals who are passionate about helping our customers succeed. If you are a curious and authentic professional with excellent critical thinking skills, strong verbal and written communication skills, and a resilient attitude, then we would love to hear from you.

Please note that we have a range of benefits available to our employees, including private health insurance, paid time off, and training & development opportunities.

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