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Front Office Team Lead Manager

1 week ago

Taguig, National Capital Region, Philippines F1 Hotel Manila Full time

F1 Hotel Manila is a 5-star hotel located in the heart of Bonifacio Global City, offering upscale accommodation and exceptional services to its guests.

This role involves overseeing front desk operations, ensuring excellent customer service, and handling guest inquiries and reservations. As a Front Office Team Lead, you will be responsible for managing the front office team, coordinating with other departments, and addressing customer issues and feedback.

Key responsibilities include:

  • Leading and motivating the front office team to deliver exceptional customer service
  • Coordinating with other departments to ensure seamless communication and collaboration
  • Handling customer complaints and feedback, and implementing solutions to improve customer satisfaction

To succeed in this role, you will need strong leadership and communication skills, as well as experience in team management and hospitality operations.