Professional Account Manager

2 days ago


Iloilo City, Western Visayas, Philippines beBeeClient Full time ₱6,000 - ₱9,000
Account Manager Role

We are seeking a skilled Account Manager to join our team.

This role involves serving as the primary point of contact for client inquiries and support, understanding client goals, and helping them get the most out of our platform's features.

  • Serve as the primary point of contact for client inquiries and support
  • Understand client goals and help them get the most out of the platform's features
  • Manage the renewal process and identify upsell opportunities
  • Monitor client satisfaction and proactively resolve issues
  • Collaborate with internal teams to ensure smooth delivery
  • Lead regular performance reviews and feedback sessions
  • Develop strategies to increase retention and loyalty
  • Handle escalations and ensure prompt resolution
  • Offer recommendations and insights for better platform utilization
Requirements

To be successful in this role, you will need:

  • Proven experience in Account Management or Customer Success (preferably SaaS/tech)
  • Startup background is a plus
  • Strong interpersonal and communication skills
  • Analytical mindset with the ability to assess customer interactions
  • Proactive problem-solving skills
  • Experience using CRM and customer success platforms


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