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Voice of the Customer Expert

1 week ago

Manila, National Capital Region, Philippines RingCentral Full time

About the Job

The Cloud Communications Advocate will play a critical role in delivering exceptional customer experiences and driving customer satisfaction at RingCentral. As a member of our Global Service and Support team, you will be responsible for providing technical support to customers via multiple channels, including phone, chat, and email.

Your primary responsibility will be to troubleshoot and resolve complex technical issues related to our cloud-based communications and collaboration solutions. To succeed in this role, you must possess excellent communication and problem-solving skills, as well as a strong understanding of VOIP technology and networking principles.

Key Responsibilities

  • Provide technical support to customers via multiple channels

  • Troubleshoot and resolve complex technical issues

  • Collaborate with internal teams to resolve customer issues

  • Develop and maintain knowledge of RingCentral's products and services