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Customer Experience Professional

1 week ago

Manila, National Capital Region, Philippines MoonPay Full time
Support Analyst Role
  • Provide customer support across multiple channels (email, chat, voice, social)
  • Meet performance KPIs including NPS, CSAT, QA, and productivity
  • Partner with internal teams to resolve escalations and other business tasks

In this role, you'll be a subject matter expert, owning processes and driving improvements in customer experience. Your goal is to continuously create better experiences for customers.