Customer Relation Expert

6 days ago


Manila, National Capital Region, Philippines The SM Store (SM Mart Inc.) Full time

Are you passionate about delivering exceptional customer experiences? Do you have a knack for resolving complex issues and building strong relationships with customers?

We are seeking a highly skilled and dedicated Customer Relation Expert to join our team at The SM Store

As a Customer Relation Expert, you will play a crucial role in maintaining customer relations, resolving customer complaints and issues, and documenting customer interactions.

  • You will also be responsible for escalating complex issues to the appropriate department or manager and collaborating with other departments to identify areas for improvement.
  • In addition, you will have the opportunity to contribute to building strong relationships with our customers, increasing loyalty, and driving sales growth.

To succeed in this role, you will need to possess excellent communication skills, both written and verbal, as well as the ability to work effectively in a fast-paced environment.

A successful Customer Relation Expert will be able to prioritize tasks efficiently, manage multiple requests simultaneously, and maintain a high level of professionalism at all times.

Please note that flexibility to work shifts, including evenings, weekends, and holidays if needed, is required for this role



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