Quality Management Professional
1 day ago
As a Quality Management Professional at Flatworld Solutions, you will play a critical role in ensuring the delivery of high-quality outcomes. You will be responsible for managing and overseeing the work of QA professionals, addressing concerns, and enhancing processes to improve customer experience.
Job Responsibilities:
- Lead a team of Quality Assurance Analysts to achieve consistent high-quality outcomes.
- Oversee QA deliverables, ensuring they meet the targets set by operations and/or clients.
- Manage QA engagements such as QA Calibration and QA Talk.
- Address and resolve any concerns related to QA work.
- Assist in enhancing processes to improve training materials and overall customer experience.
Requirements:
- Strong leadership skills to manage and guide a team.
- Excellent communication skills to interact effectively with team members and other stakeholders.
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