IT Service Desk Trainer/Lead

3 days ago


Taguig, National Capital Region, Philippines Nityo Infotech Full time
Nityo Infotech Seeks IT Service Desk Trainers/Leads

We are looking for talented individuals to fill the role of IT Service Desk Trainers/Leads at Nityo Infotech. If you have a passion for technology and leadership, we encourage you to apply.

Key Responsibilities:
  • Develop and implement training programs for IT Service Desk staff
  • Lead a team of IT Service Desk agents to ensure excellent customer service
  • Collaborate with other departments to improve IT service delivery
  • Monitor and analyze call metrics to identify areas for improvement
Requirements:
  • Two or more years of college in Information Technology, Business, or related field
  • 1-2 years of Call Center experience
  • 1-2 years in a leadership role
  • Two or more years of retail experience
  • 1-2 years experience with call monitoring systems, CISCO Finesse, Calabrio, and ServiceNow ITSM

We offer a competitive salary of 45,000 PHP and a hybrid work setup. If you are a motivated and experienced professional looking for a new challenge, please submit your updated CV to us.



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