
Operations Manager
2 days ago
This role involves overseeing a team of specialists, providing high-touch support to sales teams and external partners. The successful candidate will be responsible for defining the team's strategy and vision, overseeing daily activities and performance, and ensuring internal KPIs are met.
The ideal candidate will have a background in quoting, billing, and vendor management in a B2B or B2C setting, with a strong understanding of sales service desk tools and Excel formulas. They will also possess excellent communication and interpersonal skills, with the ability to work across organizational boundaries.
- Define and execute the team strategy and vision
- Oversight of day-to-day team activity and performance
- Ensure the team achieves and exceeds internal KPIs
Minimum 3 years of relevant experience in a supervisory or management role is required, along with a Bachelor's degree in Business, Finance, Accounting, Economics, or a related discipline. Additionally, proficiency in Excel, including ad hoc formulas, and working knowledge of sales service desk tools are necessary.
Strong interpersonal skills and ability to work/influence across organizational boundaries are also essential. Excellent oral and written communication, interpersonal, and analytical skills are required.
BenefitsThis role offers opportunities for growth and development, as well as flexible work arrangements to support the team's unique needs. The ideal candidate will thrive in a distributed-first company culture and be able to join video chats daily to support stakeholders, peers, management, customers, and partners.
OthersRequirements include demonstrated ability to problem-solve in complex situations with minimal guidance. Training and onboarding new team members are also key responsibilities of this role.
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