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Senior Team Manager
3 weeks ago
This is a leadership position that oversees a team of agents to ensure they meet performance objectives.
- Coordinates maximum coverage within the assigned group to ensure completion of daily tasks and aligns with business strategies.
- Reviews processes for efficiency, identifies areas for improvement, and implements changes to drive growth.
- Develops and implements strategies to achieve performance objectives, promotes a positive work environment, and fosters teamwork.
- Participates in the interviewing and hiring process to select top talent and builds high-performing teams.
- Provides coaching and development feedback to enhance agent skills, addresses performance gaps, and issues corrective actions as necessary.
- Conducts regular performance reviews, provides constructive feedback, and responds to agent concerns in a timely manner.
- Handles escalated calls, ensures compliance with regulatory requirements, and upholds company policies.
To be successful in this role, you will need:
- High school diploma, GED, or equivalent required.
- At least 2 years of collections experience.
- 1 year of collections lead experience.
- Excellent oral and written communication skills.
- Strong leadership skills, ability to motivate staff, and maintain a positive team atmosphere.
- Knowledge of FDCPA and state laws.
- Ability to adapt quickly to changing priorities, work under pressure, and meet critical deadlines.
- Capable of maintaining confidentiality.
Benefits
We value our employees' well-being and offer a range of benefits to support their success.
Why Join Us?
By joining our organization, you will have the opportunity to grow your career, develop new skills, and make a meaningful contribution to our team's success.