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Head of Product Readiness

3 weeks ago

Manila, National Capital Region, Philippines GCash Full time

Gcash is a FinTech leader in the Philippines, committed to creating innovative financial solutions for Filipinos. We are seeking a talented professional to join our product performance team as our B2C Head for Product Performance.

Job Summary
  • Lead a team of experts in product development and launch.
  • Ensure thorough product readiness checks to guarantee seamless customer experiences.
  • Analyze process gaps and implement solutions to optimize product performance.
  • Collaborate with cross-functional teams to ensure successful product launches and scalability.
  • Monitor product compliance with regulatory requirements and industry standards.
  • Work closely with the Product Integration and Change Manager to track project progress and identify areas for improvement.
Key Deliverables
  • Regularly report on product performance metrics and provide insights on focus areas and dependencies.
  • Develop and maintain clear trackers for customer issues and sentiments, along with action plans and timelines.
  • Conduct business funnel reviews to analyze product and operational stability or efficiency.
  • Create heatmaps to highlight product and process gaps, guiding priority builds and documentation.
  • Document processes and policies based on customer feedback and insights.
  • Establish change management plans for every product launch.
  • Align training and support plans with customer expectations and governance requirements.
  • Maintain accurate project trackers and confirm product readiness with cross-functional teams.
  • Implement negative scenario mapping and handling before each product launch.
  • Achieve improved NPS, CSAT, revenue growth, and adoption rates.