Head, Product Implementation
2 weeks ago
The Head of Product Implementation is responsible for the comprehensive execution of new and existing products for system configuration to post-launch monitoring. The role ensures that products are properly set up and integrated into the company's systems, overseeing the user-experience and analyzing metrics and data to identify areas for improvement and make informed decisions on product enhancements or modifications.
Job Responsibilities:- Develop a clear product implementation aligned with the company's overall vision and goals.
- Oversee the end-to-end implementation process, from project setup to completion and post-review metrics.
- Collaborate with product development teams to provide feedback on product features and improvements based on implementation experiences.
- Serve as a primary point of contact during the implementation phase.
- Manage client expectations and ensure a positive client experience throughout the implementation process.
- Implement and enforce quality assurance processes to ensure the product is deployed accurately and meets client requirements.
- Collaborate with various teams across the organization including Actuarial, Operations, Transformation and Technology, Risk Management, and other committees to ensure seamless execution of product strategies.
- Track and analyze product performance and program execution by periodic monitoring of profitability and viability of insurance plans and riders and adjust as necessary.
- Drive process alignment and compliance with company and regulators rules on product development and management.
- Develop and implement policies that align with MaxiLife's goals, objectives and strategies.
- Any other duties that may be directed to do.
- Bachelor's degree holder in BS Mathematics, Statistics, Marketing, Finance, or other relevant courses.
- At least 10 years of experience in life insurance or similar experience with a key focus on Product Development.
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office applications.
- Ability to lead, coach, and mentor a team independently.
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