Head, Product Implementation

2 weeks ago


Manila, National Capital Region, Philippines MaxiLife Full time

The Head of Product Implementation is responsible for the comprehensive execution of new and existing products for system configuration to post-launch monitoring. The role ensures that products are properly set up and integrated into the company's systems, overseeing the user-experience and analyzing metrics and data to identify areas for improvement and make informed decisions on product enhancements or modifications.

Job Responsibilities:
  1. Develop a clear product implementation aligned with the company's overall vision and goals.
  2. Oversee the end-to-end implementation process, from project setup to completion and post-review metrics.
  3. Collaborate with product development teams to provide feedback on product features and improvements based on implementation experiences.
  4. Serve as a primary point of contact during the implementation phase.
  5. Manage client expectations and ensure a positive client experience throughout the implementation process.
  6. Implement and enforce quality assurance processes to ensure the product is deployed accurately and meets client requirements.
  7. Collaborate with various teams across the organization including Actuarial, Operations, Transformation and Technology, Risk Management, and other committees to ensure seamless execution of product strategies.
  8. Track and analyze product performance and program execution by periodic monitoring of profitability and viability of insurance plans and riders and adjust as necessary.
  9. Drive process alignment and compliance with company and regulators rules on product development and management.
  10. Develop and implement policies that align with MaxiLife's goals, objectives and strategies.
  11. Any other duties that may be directed to do.
Qualifications:
  1. Bachelor's degree holder in BS Mathematics, Statistics, Marketing, Finance, or other relevant courses.
  2. At least 10 years of experience in life insurance or similar experience with a key focus on Product Development.
  3. Excellent verbal and written communication skills.
  4. Proficient in Microsoft Office applications.
  5. Ability to lead, coach, and mentor a team independently.
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