Chief Customer Protection Specialist

24 hours ago

Lipa City, Calabarzon, Philippines beBeeFraud Full time $41,280

Job Summary

Fraud Detection Specialist - Protect Customer Trust and Integrity

This role exists to safeguard customer trust in our premium wellness brand by identifying and preventing fraudulent activities across multiple payment platforms.

The Fraud Analyst will serve as the primary guardian against high-risk transactions, ensuring legitimate customers maintain a seamless experience while handling sensitive customer interactions with discretion.

  • Review and assess high-risk transactions
  • Identify suspicious patterns in customer behavior
  • Monitor multiple payment gateway activities
  • Implement risk-mitigation protocols

Key Responsibilities:

• Risk Management & Analysis

  • Review and assess high-risk transactions
  • Identify suspicious patterns in customer behavior
  • Monitor multiple payment gateway activities
  • Implement risk-mitigation protocols

• Customer Trust Protection

  • Handle sensitive customer interactions with discretion
  • Conduct confidential account reviews
  • Resolve complex situations while maintaining customer satisfaction
  • Uphold community trust standards

• System & Policy Enhancement

  • Contribute to improving fraud prevention systems
  • Document and update internal security protocols
  • Identify gaps in current fraud prevention measures
  • Recommend process improvements

• Compliance & Reporting

  • Maintain detailed records of fraud cases
  • Ensure adherence to internal policies
  • Generate and analyze fraud prevention metrics
  • Collaborate with team members on risk evaluation

Required Skills and Qualifications:

  • Minimum 3 years of experience in customer experience or similar roles
  • Proven track record in fraud analysis or risk management
  • Experience with e-commerce or consumer packaged goods (CPG) industry
  • Demonstrated ability to handle sensitive information with discretion
  • Strong analytical and pattern recognition skills
  • Excellent problem-solving abilities
  • Exceptional attention to detail
  • Strong communication and empathy skills
  • Ability to work autonomously with sound judgment
  • Experience with multiple payment gateway systems

Benefits:

  • $5 per hour

What to Expect:

• Remote position

• Must have a reliable internet connection and a quiet workspace

• Required to provide own computer with Intel Core i5 or something similar or higher operating system

• US Business Hours (specific schedule TBD)

• Occasional weekend availability for urgent matters

• 40 hours per week

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