Service Quality Assurance Director

2 weeks ago


Manila, National Capital Region, Philippines AIA Philippines Full time
Role Summary

The Service Quality Assurance Director is responsible for overseeing the delivery of IT services for in-scope applications used in AIA Philippines' operations.

Main Responsibilities:

  • Directing team efforts to deliver high-quality services.
  • Managing BU escalations and ensuring production environments are stable.
  • Identifying and addressing production issues promptly.
  • Developing risk mitigation strategies and improvement plans.
  • Ensuring team adherence to ITSM governance and KPIs.
  • Collaborating on major incident resolution and providing executive updates.
  • Evaluating change-related risks and assisting with deployment planning.
  • Furnishing operational reports through regular review sessions.
  • Analyzing tickets for process enhancement opportunities.

Requirements:

  • Bachelor's degree in IT or a related field.
  • Minimum 8 years of experience in IT service delivery, preferably in an insurance environment.
  • ITIL Foundation certification (ITIL Practitioner or Expert preferred).
  • Proficiency in various technology and project management tools.
  • Experience with multi-project implementations and support.


  • Manila, National Capital Region, Philippines Infinit-O Global, Limited Full time

    Infinit-O Global, Limited is looking for a highly motivated Quality Assurance Director to join our team. As a Quality Assurance Director, you will be responsible for ensuring that multiple Research Micro teams meet agreed cycle times and quality standards.About Our TeamWe are a dynamic team of professionals dedicated to delivering exceptional results in...


  • Manila, National Capital Region, Philippines Fresenius Medical Care Full time

    About the Role:We are seeking a motivated and experienced Quality Assurance Director to join our team at Fresenius Medical Care. As a key member of our quality team, you will be responsible for ensuring that our operations meet the highest standards of quality and safety.The ideal candidate will have a strong background in quality assurance, with experience...


  • Manila, National Capital Region, Philippines EXL Service Philippines, Inc. Full time

    About the Role:We are seeking a Quality Assurance Director to join our team at EXL Service Philippines, Inc. As a key member of our organization, you will be responsible for ensuring smooth functioning of Quality Compliance function in client processes while ensuring that internal and client compliance requirements are met.Key Responsibilities:Designing New...


  • Manila, National Capital Region, Philippines Suyen Corporation Full time

    Suyen Corporation seeks a detail-oriented Senior Quality Assurance Director to oversee its quality assurance processes.The ideal candidate will have extensive experience in the cosmetic or pharmaceutical industries, with a strong understanding of regulatory requirements.Key Responsibilities:Develop and implement quality assurance policies and...


  • Manila, National Capital Region, Philippines Toyota Motor Philippines Corporation Full time

    Leadership OpportunityWe are seeking a visionary leader to fill the role of Quality Assurance Director. As a key member of our senior leadership team, you will be responsible for driving our quality agenda and ensuring our products meet the highest standards of excellence. If you have a proven track record of leadership and a passion for quality, we want to...


  • Manila, National Capital Region, Philippines Kettle Foods Corporation Full time

    **Job Overview:**Kettle Foods Corporation is seeking a Quality Assurance and Research Director to oversee the implementation of quality management systems across our organization. This role involves ensuring compliance with regulatory requirements and industry standards.**Key Responsibilities:**Develop and implement quality management systemsConduct regular...


  • Manila, National Capital Region, Philippines Magsaysay Global Services Inc Full time

    **Job Description:**The Quality Assurance Director will be responsible for ensuring the organization's quality management system framework is embedded and maintained to meet company core values, specifications, customer expectations, data privacy, and legal requirements.Main Responsibilities:Evaluate and improve organizational processes to ensure efficiency...


  • Manila, National Capital Region, Philippines Likas Yaman Service Corporation Full time

    Technical Quality Assurance Specialist Job SummaryLikas Yaman Service Corporation is a leading organization in the construction industry, committed to delivering exceptional quality and customer satisfaction.We are seeking a highly skilled Technical Quality Assurance Specialist to join our team, who will be responsible for ensuring that our projects meet the...


  • Manila, National Capital Region, Philippines Likas Yaman Service Corporation Full time

    Job OverviewLikas Yaman Service Corporation is a reputable organization that values quality above all else.We are currently seeking a highly skilled Quality Assurance and Control Professional to join our team.The ideal candidate will possess excellent technical knowledge and strong analytical skills.About the RoleThis role involves monitoring all...


  • Manila, National Capital Region, Philippines MicroSourcing International, Inc. Full time

    We are seeking a Quality Assurance Coordinator to join our team at MicroSourcing International, Inc. The successful candidate will be responsible for coordinating quality improvement activities and ensuring that medical records meet regulatory requirements.About the Role:The ideal candidate will have a strong understanding of clinical documentation and...


  • Manila, National Capital Region, Philippines EXL Service Philippines, Inc. Full time

    Job Summary:The EXL Service Philippines, Inc. is seeking a highly skilled Quality Assurance Manager to lead our Quality Compliance function in client processes while ensuring that internal and client compliance requirements are met.About the Role:Design new processes for QC functioning to meet client specific requirements; facilitate migrations to seamlessly...


  • Manila, National Capital Region, Philippines Infinx Health Philippines INC Full time

    Role OverviewWe are seeking an experienced Quality Assurance Team Leader to join our team. As a key member of our quality assurance department, you will play a critical role in ensuring the delivery of exceptional healthcare services to our customers.Your responsibilities will include:Developing Quality Standards: Develop and implement quality standards,...


  • Manila, National Capital Region, Philippines Dempsy Resource Management Inc. Full time

    Company OverviewDempsy Resource Management Inc. is a leading provider of innovative solutions in the IT industry.We are committed to delivering exceptional services and fostering a culture of excellence.Job Title: Senior IT AuditorReporting to the ICTD Head, the successful candidate will be responsible for leading audits to ensure that IT services meet the...


  • Manila, National Capital Region, Philippines Recruiter PH Full time

    **Testing Services Director**We are seeking an experienced Testing Services Director to join our team at Recruiter PH. As a strategic leader, you will be responsible for developing and executing testing strategies, managing testing teams, and collaborating with cross-functional teams to deliver high-quality software products.**Key Responsibilities:**Develop...


  • Manila, National Capital Region, Philippines Eastwest Ageas Insurance Full time

    We are looking for a talented Quality Assurance Lead to lead our quality assurance efforts. The Quality Assurance Lead will play a key role in ensuring the quality of our products and services.The ideal candidate will have a strong understanding of quality assurance frameworks, business and technical quality assurance requirements, and experience in...


  • Manila, National Capital Region, Philippines MANILA BANKERS ASSURANCE Full time

    About UsManila Bankers Assurance is dedicated to improving the health and wellbeing of the communities we serve. Our mission is to provide high-quality patient care and innovative services.Job DescriptionThe Clinic Manager will be responsible for overseeing the day-to-day operations of our healthcare clinic in Makati City, Metro Manila. This includes...


  • Manila, National Capital Region, Philippines Qashier Pte Ltd Full time

    About the job Quality Assurance AssociateWant to be part of the fastest-growing startup at the intersection of Retail, Fintech, and Data?Qashier is looking for a Quality Assurance Associate to support our growthWe are a dynamic and fast-growing team excited about commerce, retail, and payments and the opportunity to transform these industries with data and...


  • Manila, National Capital Region, Philippines beBee Careers Full time

    Job Overview">We are looking for a Quality Assurance Specialist to monitor all quality related activities on the project.The ideal candidate will have a Bachelor's degree in civil engineering and at least one year of experience in Quality Assurance and Quality Control in the construction industry.Key Responsibilities">Develop and implement quality assurance...


  • Manila, National Capital Region, Philippines beBee Careers Full time

    This role is responsible for developing and delivering training programs, conducting quality assurance, and analyzing metrics to enhance the effectiveness of HR services.Key Responsibilities:Collaborate with HR teams to develop and deliver training programs that meet the needs of employees and managers.Conduct quality assurance checks to ensure HR processes...


  • Manila, National Capital Region, Philippines SSG Full time

    About the RoleAs a Quality Assurance Supervisor with SSG, you will lead and mentor a team of Quality Analysts to monitor and enhance customer interactions. Your key responsibilities include developing and implementing quality assurance strategies to improve performance metrics, conducting call audits, analyzing trends, and providing actionable insights for...