Customer Service Expert
3 days ago
We are seeking a highly skilled and customer-focused Customer Service Expert to join our team at Roami, a next-generation hospitality company. As a key member of our customer service team, you will be responsible for delivering exceptional guest experiences through phone interactions, ensuring timely responses to inquiries, and resolving issues efficiently.
Key Responsibilities- Phone Support: Respond to guest calls in a professional and courteous manner, addressing their concerns and providing solutions to ensure a seamless stay.
- Booking Assistance: Guide guests through the booking process, highlighting property benefits, and encouraging them to finalize their reservations and complete payments.
- Issue Resolution: Resolve guest complaints promptly and effectively, addressing issues with bookings, property conditions, or unexpected changes.
- Booking Modifications: Manage modifications to existing bookings, including changes to reservation dates, guest counts, and other requests.
- Collaboration: Work closely with other departments to provide seamless customer service and support.
- Proficiency in Phone Skills: Excellent communication and phone etiquette skills to interact with guests in a professional and friendly manner.
- Customer Service Experience: At least 3 years of experience in customer service, preferably in a hospitality or travel-related industry.
- Attention to Detail: Ability to manage multiple tasks and priorities simultaneously while maintaining attention to detail.
- Problem-Solving Skills: Excellent problem-solving skills to resolve customer issues creatively and efficiently.
- Technical Proficiency: Comfortable working with computers and various software applications, including email, chat, and property management systems.
- Adaptability: Willingness to adapt to changing priorities and workflows as a remote worker.
- Time Management: Ability to prioritize tasks and manage time effectively to ensure timely responses to guest inquiries.
- Positive Attitude: Strong work ethic and positive attitude to excel in this role.
We offer a comprehensive two-week training program followed by a nesting period to ensure your success in this role. As a valued member of our team, you will have opportunities for growth and development, along with a competitive estimated salary of $40,000 per year.
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Customer Service Representative
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Customer Service Representative
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Cainta, Calabarzon, Philippines Valeros Business Company Full timeWork as a Customer Service RepresentativeWe are Valeros Business Company and we are urgently hiring for a Customer Service Representative. The role is a great opportunity for those who are passionate about delivering excellent customer service and working in a fast-paced environment.In this position, you will be responsible for handling customer inquiries,...
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Customer Service Representative
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Customer Service Representative
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Cainta, Calabarzon, Philippines Sinobest Refrigeration Inc. Full timeJob DescriptionWe are seeking a skilled Structural Engineer to join our team at Sinobest Refrigeration Inc. in Cainta, Rizal.About the RoleThe successful candidate will be responsible for providing structural engineering services with a focus on repair and rehabilitation of constructed works, investigation, and performance evaluation, as well as new...
