IT Systems Specialist

1 week ago

Tanauan, Calabarzon, Philippines beBeeTechnical Full time ₱1,000,000 - ₱1,800,000
Key Role Overview

This pivotal role is for an IT Engineer 1 to join the global IT team, focusing on providing Tier 1 and Tier 2 helpdesk support.

Responsibilities
  • Ensure timely and effective resolution for customers' computer and application issues.
  • Manage the IT ticket queue efficiently, documenting all issues and resolving them within established SLAs.
  • Administer the onboarding and offboarding of employees, including workstation configuration, hardware provisioning, and system access.
  • Occasional travel to oversee the shipping and receiving of hardware, maintaining accurate records and following internal asset management processes.
  • Collaborate with the finance team to maintain and improve vendor payment processes.
  • Adhere to and enforce internal policies for patch management and other critical IT procedures.
  • Contribute to projects with a Global First mindset, collaborating with the global IT team to resolve complex issues.
  • Author and maintain technical documentation and knowledge base articles to be shared across the organization.
  • Participate in IT projects as assigned, contributing to the implementation and improvement of enterprise systems.
Required Skills and Qualifications

To succeed in this role, you should possess:

  • A Bachelor's degree in a relevant field or equivalent experience managing IT systems.
  • At least three years of experience in computer-related technical support.
  • Proficiency in end-user operating systems and a foundational knowledge of server operating systems.
  • Basic understanding of networking skills, including TCP/IP and routing.
  • Familiarity with virtualization technologies such as VMware, Hyper-V, EC2.
  • Experience with Single Sign On platforms like Okta.
  • Proficiency with productivity and collaboration software, including Google Workspace, Microsoft Office 365, and Slack.
  • Knowledge and demonstrated use of AI tools to enhance productivity and problem-solving.
  • Basic knowledge of cybersecurity principles.
  • Ability to manage and prioritize tasks in a fast-paced environment.
  • Excellent communication and interpersonal skills.
Benefits and Total Rewards Package

This full-time position offers a competitive total rewards package, including:

  • Remote-first culture that empowers work-life balance.
  • Comprehensive health insurance.
  • Education reimbursement.
  • Generous paid time off and self-care days.
  • National holidays observed.
  • Paid volunteer time and charitable contribution match.
  • Monthly wellness or home office reimbursement.
  • Access to modern health platforms for mental well-being.
  • Parental leave.
Equal Employment Opportunity Statement

Our organization is committed to equal employment opportunities and welcomes applicants from diverse backgrounds. All qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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