Customer Service Specialist
1 week ago
Job Summary:
We are seeking a skilled Customer Service Specialist to join our team. As a key member of our organization, you will be responsible for delivering exceptional customer service through inbound calls, resolving customer complaints, and providing accurate product information.
Key Responsibilities:
- Respond to customer inquiries in a timely and professional manner.
- Resolve customer complaints with empathy and professionalism.
- Provide accurate product information and resolve issues efficiently.
- Document all customer interactions in our CRM system.
- Collaborate with team members to improve service delivery and meet performance metrics.
Candidate Qualifications:
- Must be 18 years or older.
- High school diploma or equivalent required.
- Fluent English skills (spoken and written).
- Strong verbal and written communication skills.
- Ability to multitask and manage time effectively.
- Basic computer literacy and typing skills.
- Prior customer service experience is an asset.
Benefits:
- HMO Coverage plus dependent benefits.
- Dental Coverage.
- Free meal during training period.
- Career growth opportunities and learning.
- Allowances for meals, clothing, and personal expenses.
- Performance and loyalty bonuses.
- Frequent workplace disinfection and fogging.
- Opportunities for growth, promotion, and recognition.
- Employee shuttle services and company events.
- New friendships and social connections.
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