Energy Storage Solutions Specialist

2 days ago


Manila, National Capital Region, Philippines AlphaESS Full time

At AlphaESS, we empower individuals to make a difference in the energy sector.

Energy Storage Solutions Specialist

We provide innovative energy storage solutions that ensure reliable and cost-effective power delivery to homes and businesses.

Job Summary:

  • Deliver exceptional customer support through various channels, including phone, email, and chat.
  • Solve technical issues encountered by customers and installers efficiently.
  • Maintain accurate records of interactions in our CRM/Help Desk system.
  • Work collaboratively with our field teams to resolve customer concerns.
  • Enhance our support knowledge base to ensure best-in-class service.

Your Qualifications:

  • 2+ years of experience in customer-facing roles or relevant education.
  • Bachelor's degree or equivalent work experience.
  • Strong communication and problem-solving skills.
  • Passion for renewable energy and commitment to excellence.
  • Electrical system knowledge and MS-Office proficiency.


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