Energy Storage Solutions Specialist
2 days ago
At AlphaESS, we empower individuals to make a difference in the energy sector.
Energy Storage Solutions SpecialistWe provide innovative energy storage solutions that ensure reliable and cost-effective power delivery to homes and businesses.
Job Summary:
- Deliver exceptional customer support through various channels, including phone, email, and chat.
- Solve technical issues encountered by customers and installers efficiently.
- Maintain accurate records of interactions in our CRM/Help Desk system.
- Work collaboratively with our field teams to resolve customer concerns.
- Enhance our support knowledge base to ensure best-in-class service.
Your Qualifications:
- 2+ years of experience in customer-facing roles or relevant education.
- Bachelor's degree or equivalent work experience.
- Strong communication and problem-solving skills.
- Passion for renewable energy and commitment to excellence.
- Electrical system knowledge and MS-Office proficiency.
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