Customer Service Representative Position

2 days ago

Angeles City, Central Luzon, Philippines beBeeCustomer Full time ₱100,000 - ₱120,000

Job Overview

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We are seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences through timely and effective resolution of customer inquiries and issues.

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Key Responsibilities

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  • Answer inbound calls from customers and respond to their inquiries in a professional and courteous manner.">
  • Provide accurate and up-to-date information about our products and services.">
  • Resolve customer complaints in a fair and timely manner.">
  • Document all customer interactions in our CRM system.">
  • Collaborate with other team members to improve service delivery and achieve business objectives.">
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Requirements

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To be successful in this role, you will need:

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  • Excellent communication and interpersonal skills.">
  • A high school diploma or equivalent.">
  • Fluent English language skills (spoken and written).">
  • The ability to work in a fast-paced environment and adapt to changing priorities.">
  • Basic computer literacy and typing skills.">
  • Prior customer service experience is an asset.">
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What We Offer

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At our company, we value our employees and offer a range of benefits and rewards to support your career and personal growth. These include:

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  • Competitive salary and bonus structure.">
  • A comprehensive benefits package.">
  • Ongoing training and development opportunities.">
  • A positive and supportive work environment.">
  • Opportunities for advancement and career growth.">
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Why Join Us?

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We are committed to creating a diverse and inclusive workplace where everyone has the opportunity to succeed. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

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Physical Requirements

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This role requires the ability to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

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Working Conditions

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This position operates in a professional office environment. All applicants must be authorized to work in the country where the job is based. Subject to the program and location of the position, applicants must also be willing to submit to up to a Level II background and/or security investigation with a fingerprint, as well as drug screening.

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Reasonable Accommodations

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We are committed to providing reasonable accommodations to qualified individuals with disabilities. If you require an accommodation to participate in the application process or to perform the essential functions of this role, please contact us.

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EEO Employer

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We are an equal opportunities employer and welcome applications from diverse candidates. Our company values diversity and inclusion and is committed to creating a work environment that is free from discrimination and harassment.

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About Our Company

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We are a leading provider of customer experience solutions. Our mission is to deliver exceptional customer experiences through innovative technology and dedicated customer service professionals.

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Contact Information

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Please note that all applications must be submitted online through our website.

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