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IT System Expert

2 weeks ago

Pasig, National Capital Region, Philippines beBeeTechnical Full time
Job Summary

We are seeking a highly skilled and customer-focused Technical Support Specialist to join our IT team. This hands-on technical support role involves strong networking, cross-platform support, and SaaS administration expertise. As the first line of escalation for complex technical issues, you will provide advanced support to internal users across various platforms.

Responsibilities include troubleshooting, system administration, ensuring compliance with IT security protocols, while delivering exceptional service to both local and remote end-users.

Key Responsibilities:

  • Deliver Tier 2/3 technical support to end-users via chat, email, phone, and remote tools.
  • Troubleshoot and resolve advanced hardware, software, and network-related issues.
  • Configure, manage, and maintain networking equipment, including Juniper switches, wireless access points, and Palo Alto firewalls.
  • Administer user accounts and access in Active Directory, Microsoft Entra (Azure AD), Google Workspace, and other platforms.
  • Manage SaaS applications including Zoom, Slack, and 1Password, handling provisioning, configuration, and troubleshooting.
  • Oversee Microsoft Intune administration for device compliance, app deployment, and policy management.
  • Support macOS environments, including integration with Apple Business Manager and MDM tools such as Jamf or Kandji.