
Quality Assurance Specialist
20 hours ago
We are seeking a skilled Quality Assurance Specialist to join our team. The ideal candidate will have experience in ensuring quality support for an organization, interpreting and implementing quality assurance standards, providing accurate and comprehensive feedback.
Main Responsibilities- Review agents' conversations to ensure compliance with quality standards, guidelines, and procedures
- Maintain audit, coaching, and performance logs
- Document audit observations and identify areas for improvement
- Contribute to call calibration sessions and team meetings to discuss agent evaluation feedback
- Provide training and coaching to team members as needed
- 1-3 years of experience as a Quality Assurance Analyst in Customer Service and Sales
- Minimum 1 year of experience as an independent contractor with personal equipment and internet connection
- Strong data research and analysis skills
- Excellent analytical and problem-solving abilities
- Outstanding communication skills in writing and speaking
- Bilingual in Spanish (optional)
- Experience in training and coaching environment (advantageous)
- Proficiency in Google Workspace, Microsoft, and Salesforce
We strive to support local professionals in their efforts to serve their communities. With over 400,000 providers across various industries, we aim to provide high-quality services and connect customers with the right professionals.
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