Remote Customer Support Specialist

1 day ago

Iloilo City, Western Visayas, Philippines beBeeService Full time ₱60,000 - ₱100,000
Job Description

We're seeking a skilled Customer Service Representative to join our team. As a remote customer service agent, you'll be the primary point of contact for our clients, handling inquiries and providing exceptional support.

Our ideal candidate is highly motivated, with excellent communication skills and a strong command of the English language. You'll work collaboratively with our team to deliver high-quality service, ensuring that every client interaction is positive and memorable.

This is a fantastic opportunity to contribute to a dynamic team and make a real impact on our clients' experiences.

Key Responsibilities
  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
Requirements

To succeed in this role, you'll need:

  • A strong command of the English language, both written and spoken.
  • Previous call center experience, preferably in a similar role.
  • Excellent interpersonal skills and the ability to work well under pressure.
  • A high-speed internet connection and a quiet, dedicated workspace.
  • The ability to multitask and prioritize tasks effectively.
Benefits

We offer a competitive compensation package, including:

  • HMO Coverage plus a dependent.
  • Dental Coverage.
  • Free meal during training.
  • Career growth and learning opportunities.
  • Allowances for rice, clothing, laundry, and meals.
  • Performance and loyalty bonuses.
About Us

We're a leading business process outsourcing (BPO) company, committed to delivering tailored solutions to meet the diverse needs of our clients. We're passionate about creating exceptional experiences and driving optimal performance.

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