Operations Team Lead

6 days ago

Quezon City, National Capital Region, Philippines beBeeOperational Full time ₱1,944,000 - ₱2,485,000

Job Overview:

We are seeking a seasoned leader to assume the role of Operations Manager. The successful candidate will be responsible for directing and leading a team of professionals, ensuring seamless operations in a fast-paced environment.

Main Responsibilities:

  • Strategize and implement plans to enhance patient experience through efficient call center management.
  • Develop and maintain high-performing teams, fostering a culture of excellence and continuous improvement.
  • Mentor and coach team leaders and employees, promoting professional growth and development.
  • Analyze performance metrics and provide actionable insights to inform business decisions.
  • Support new client acquisitions and business expansion initiatives.

Key Qualifications:

  • Minimum 3-5 years of experience in customer service leadership within a healthcare setting.
  • Bachelor's Degree or equivalent experience.
  • Proven track record of success in managing high-performing teams and driving business growth.
  • Strong analytical and problem-solving skills, with ability to prioritize tasks and manage multiple projects simultaneously.

About Our Company:

We pride ourselves on fostering a culture of excellence that drives customer satisfaction and improves patient care.

Benefits:

  • Competitive compensation package, including target incentives and medical benefits from Day 1.
  • Paid time-off and sick leave conversion.
  • Night differential and employee referral program.

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