Operational Efficiency Specialist
3 days ago
As an Operational Efficiency Specialist at Neksjob, you will be responsible for serving as the first point of escalation for Intraday Analysts in terms of Service Level (SL) misses or challenges with Operations executing real-time action plans.
About the Role:
You will function as the first point of escalation for reporting inquiries or troubleshooting reports. Additionally, you will provide input to the Workforce Management (WFM) team on conceptualizing intraday reports that drive efficiency within the team and enhance Operations performance.
Key Responsibilities:
• Generate performance reports and offer input and recommendations on reporting and analysis based on performance trends.
• Automate reports to reduce inefficiencies by designing macros.
Requirements:
• Open to College Undergraduates with relevant experience (BPO or Non-BPO).
• At least 6 months to 1 year RTA experience; other WFM experience is a plus but not required.
• Good knowledge in MS Office (Word, Excel, PowerPoint).
• No specific tool requirement; good to have if with experience in WFM Tools (ex. eWFM, IEX, CMS Avaya, Blue Pumpkin, Aspect); No exam.
Compensation Package:
The estimated salary for this role is $45,000 - $55,000 per annum, commensurate with experience.
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